T&C's and FAQ's

Terms & Conditions

Frequently Asked Questions

Product info

What is a print? 

 A print is a reproduction of an original piece of art.

All prints are created using high resolution imagery to ensure a clear and sharp print.

What is the difference between a print, an Original and a commission?

A print is a reproduction of an original piece of art using a high resolution image printed onto smooth top quality paper. All prints have silky smooth finish.

An Original is a one-of-a-kind piece of art that has been hand painted, using a variety of different mediums and techniques.

All original works have a textured finish. 

A commission is a unique piece requested by an individual or business, with specifications and personalisations to fit a certain brief. Commissions are original works and can not be replicated or printed.



What payment methods do you accept?

We accept Paypal/ / Stripe

Are deposits refundable?

No, all deposits are non refundable after 24 hours.



Can I cancel my order?

Under the consumer protection you have the right to cancel your order. In order to cancel an order you must first email with your cancellation request at  annieg@agoriginals.com. Once this has been processed, you will then receive an email confirming your cancellation. 

Can I amend my order after it has been placed?

We try our hardest to process and dispatch orders as quickly as possible, however if you decide you want to amend your order, please email us at annieg@agoriginals.com and we will try our best to resolve your desired ammendment.

Where is my order confirmation?

Once you have placed your order, you should receive an email confirmation to the email address provided to us when placing your order. 

Can I track the status of my order?

Once you place an order, we will then email you to inform you when your order has been dispatched, with an expected delivery date. 


Under the consumer protection you have the right to cancel your order, until the point in which it is shipped. In order to cancel your order you must first inform us by sending an email to annieg@agoriginals.com. Please note that this must be within 48hours of your purchase. Once this has been noted, you will then receive an email confirming your cancellation. You will then be refunded the full amount including shipping charges.


Unfortunately we are unable to process any refunds unless the item is defected or damaged. In this case please email annieg@agoriginals.com within 14 days or purchase.


If you have any queries or problems regarding your product you should email us at annieg@agoriginals.com and inform us about the problem. 

We may request to see images of any faults you may have. 

See our privacy policy for information on how we use your data.